RVN: From outage to empty shelves

Sunday afternoon. Albert Heijn, Etos, Gall & Gall. First an IT incident. Then a cybersecurity incident. Systems switched off as a precaution.

Monday. App, site, customer service, delivery down. Bonus card stutters. Shelf labels show last week’s offer. Distribution centres at a standstill.

Tuesday. The shelves. Fresh is gone. Ahold: no indication that customer data was stolen. Some of the centres are running again. Site and delivery not yet. Experts: almost certainly an attack. A company of this size does not just switch the chain off.

Wednesday. Still no name. No ransom note. The shift stands. From outage to empty shelves in three days.

The same week, a different method

France. Hackers take over the cooling in hundreds of supermarkets. 50 degrees. Food gone, fires here and there. Intermarché speaks of tens of millions in a single day. Software partly without updates. Paris has opened a criminal investigation. NCSC: no link with Ahold.

Japan. A wave, not a decree. Suppliers, cloud, rail. Tens of millions of records. This week Arcadia as well, up to 3.1 million possible leaks at a service for municipalities. A party official called it a state of emergency in cyberspace. It is not a decision. The leaks are.

Russia, a little earlier. Drones on three Yandex data centres. The hall itself wrecked. Taxis and banking gone.

What it shows

Food, data and transport hang on systems you can switch off, take over or hit. The backup took over nowhere.

At Ahold the word is the story. Incident. Switched off as a precaution. Empty shelves. The word attack comes from outside. The company does not say it hard yet. The tomato does.

OIM way out

Do not turn every outage into a war.
Do not leave “IT problem” standing when distribution has stopped.

Do: what was down, for how long, what came back.
Three countries, three methods, one lesson. Whoever does not have the second line, does not have the shelves.

Question for you

From outage to empty shelves in three days…
how much backup did the shop where you get your food have?

#AlbertHeijn #Cyber #Infra #RealityVsNarrative #RVN #OpenInternetManifest

https://openinternetmanifest.org

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